1 reviews | Active since Apr 2010
MONEY ****** FROM MY PRE-PAID ACCOUNT
<p>Vodacom has taken money from my pre-paid account and I cannot get them to explain why. Their call centre is terrible, unless I can tell them what price plan I am on, they will not talk to me. I topped up my account a few weeks ago, did not use the phone for any calls, and now my balance is 1c.</p> <p> </p> <p>The call centre uses every trick in the book not to explain what has happened to my funds. One of the questions is what price plan I am on. I do not know, have had this account for more than 10 years. Unless I answer this question they will not give me any details on my account.</p> <p>People, if you do business with Vodacom, please understand what you are letting yourself in for. This must be the company with the worst service record in the country, and absolutely no customer orientation.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom Consumer Website Team
How long does it take you to respond to a customer query? In spite of your promise, still waiting. I believe that you are not interested in assisting your customers. Just read some of the other reviews on this site e.g Worst Service, Stay away from Vodacom, Absolutely Pathetic Service from Vodacom, ********* Vodacom Experience. You should be ashamed of yourselves.
Dear Vodacom Consumer Website Team
How long does it take you to respond to a customer query? In spite of your promise, still waiting. I believe that you are not interested in assisting your customers. Just read some of the other reviews on this site e.g Worst Service, Stay away from Vodacom, Absolutely Pathetic Service from Vodacom, ********* Vodacom Experience. You should be ashamed of yourselves.