WS
Wimpie S
1 reviews | Active since Apr 2018
01 Nov 2018, 06:53
Money ****** after upgrade
2 months ago I upgraded my 2 Top-up contracts with Vodacom, last night I took a screen shot with my available credit which was R1457.44 and R1468.20 and suddenly this morning after they are suppose to add another R220.00 on the one contract and R160.00 on the other contract my one contract is only R660.00 and R495.00. Where did my other R2000.00 disappear to !!!!!!
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Vodacom's replyOfficial
01 Nov 2018, 07:11Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Nov 2018, 07:11
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team