AS
Anske S
1 reviews | Active since Mar 2020
08 Dec 2021, 09:59
Money still not paid back - second complaint by HelloPeter for same dispute
On 1 October I called to cancel data, 1 November I was supposed to pay my last month for data, but they billed me again today 01/12/2021. They can’t tell me when I will get my money back. I want the money back into my account within 48 hours.
Please note that this is the second time putting in this complaint, vodacom called and said money will reflect in my bank account on Tuesday 07/12/2021 but still doesnt reflect in my bank account
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Dec 2021, 11:27Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Dec 2021, 11:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AS
Anske S's updateReviewer Update
08 Dec 2021, 13:16Can you please email me a new statement, Will it be minus on my next statement, or will it be paid into my bank account?
AS
Anske S's update08 Dec 2021, 13:16
Reviewer Update
Can you please email me a new statement, Will it be minus on my next statement, or will it be paid into my bank account?