Money *****s

My account is in arrears. I've made contact with vodacom subscriber collection to assit me with a payment plan. This was on the 8th of October. NO reply from them. But guess what. They ran a debit order of R1141.80 WITHOUT MY CONSENT on 24 October. The best part according to the app another amount is scheduled for 3 November. I am disgusted. You cannot reply to my emails but you can take my money. How nice. I regret supporting vodacom