BP
Bevan P

1 reviews | Active since Jul 2018

11 Aug 2021, 08:20

Money Refund

I took out a contract in 2017 with Vodacom at Game store in Cape town, when I took out this contract at that time it was advertise as 2 of the same samsung phones in one contract of which the lady told me I will only pay one instalment every month. (she also explain to me that the primary number which was *** will get the majority of airtime and the secondary sim card number *** will get get the balance of the airtime. after 24 month I did not upgrade and inform that I would like to cancel my contract and want my primary number to be change to prepaid. Recently I got a phone call from vodacom informing me that I'm due for upgrade of which I told the lady I don't have any contracts with vodacom at all and she informed me that every month vodacom deduct R60 from my account. When I check my bank statement I saw that R60 does go off every month from my account. I would like my funds to be paid back into my account from the day I cancelled my contract back in 2019.

0
Replies (3)
Vodacom
Vodacom's reply11 Aug 2021, 11:49
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BP
Bevan P's update17 Aug 2021, 15:23
Reviewer Update
2019-12-17 till last month is 19 months which will be 19 x R60 = R1140 that is what expect from Vodacom nothing less
BP
Bevan P's update14 Sept 2021, 13:24
Reviewer Update
Good day, I am still waiting for my refund that need to be paid back to me. And I would like to have a copy of that call of 2019-12-17. And I also want proof to so that I Had 2 separate contracts with Vodacom and not 1 as per my knowledge.

regards