BW
Bart W

1 reviews | Active since Aug 2015

25 Aug 2016, 09:37

Money owed after account has been closed

<p>On 8 October 2015 I transferred my wife's Vodacom account onto my account. On 2 November 2016 Vodacom tried to subtract another debit order from her account. She is now held liable for this amount even after the account has been transferred to my name. </p> <p>Furthermore, the account has been changed on 8 October 2015 to a uChoose 50 so that the amount to be debited is only R50 per month, but Vodacom tried to debit R260 on 2 November 2015.</p> <p>I am being phoned by lawyers for this money which my wife does NOT owe. The lawyers gave me the number for Vodacom Legal but they referred me back to the lawyers. No one is able to clear up this matter. </p> <p>If this is not resolved soon I will leave Vodacom of whom I have been a loyal customer some 1999 to go to someone else with better service. </p>

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2016, 09:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team