Money making scheme

November 2023 I called Vodacom to get them to reduce my accounts and packages since I could not afford to pay its exorbitant bills, nothing was done and I was charged still the same. December 2023 I phoned again and my request was done but this time with another expensive and unnecessary packages. Now in January 2024 I phoned again and this tome Vodacom wants to charge me migration fee, I don't know for their failure to do their work? Meaning Vodacom is going to double with migration fee which I still cannot afford. WHAT AM I BEING PUNISHED FOR WHEN I CANT EVEN AFFORD THEIR HIGH BILLS?