Money making scheme
<p>I have tried for 3 days to buy Data bundles from Vodacom. When i use the *111# or *124# or the vodacom App to buy Data bundles i get the notification that the Bundle purchase was successful and that the Data bundle will expire in 30days. As soon as i go on the internet i get an sms saying that i'm being Charged out of bundle rates. i made 2 Calls to vodacom complaining about it. The 1st call the guy from vodacom suggests that i buy a prepaid sim but will escalate my query. Today i phoned again vodacom as i still can not buy Data and after being on the phone with the lady for 29min of witch most was being on hold there is still no answer to my problem. My data bill is close to R700 already. Why cant Vodacom sort this out?? But then why would they? as the operater told me that im going to be billed for the Data i tried to buy and did not receive and that I must phone vodacom back to request a refund, but in the meantime vodacom is charging me on out of bundle rates and therefore makes more money out of me and everyone else. THIS IS UNACEPTABLE, and I wil take this matter futher and if vodacom is not willing to sort this out they are more than welcome to collect all the devices i have on contract with then and block my account. CellC look to be the better option. I am still waiting for the sms from vodacom for the ref no</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
