Money Making

I have spent over R500k in 16 years as a loyal Vodacom customer. When I wanted to do an upgrade I was told that I cannot get a new handset. This after I have not skipped a payment in almost 12 months. Vodacom has never written off any monies from me and I would like this to be escalated and expect a response from a senior manager. Cell C is willing to extend a contract to me, and I am strongly considering it. Totally disgusted at Vodacom.