LS
Louisa S
1 reviews | Active since Oct 2013
28 Mar 2024, 16:37
Money lost on recycled sim.
My husband put money into his pre paid Vodacom sim card. Only to find it had been recycled. He had no warning of this. It had only been a few months since he used it last. As the bank won't reverse a payment he's annoyed. Surely Vodacom should refund him?
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Vodacom's replyOfficial
29 Mar 2024, 07:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Mar 2024, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team