MONEY HUNGRY VODACOM!

<p>My 3 years old son used my data in May 2016 and incidentally ran up my bill to R3147.74.<br />I’ve contacted the customer care department on numerous occasions, requesting payment terms from Vodacom. I was shut down with a claim that the system will not allow me to settle my account in parts and that my phone line will be suspended immediately.<br />I’ve communicated my inability to settle this amount in full, in one payment.<br />The fact that Vodacom shows no leniency in a matter such as this one, is astonishing.<br /> <br />The warning letter issued to me dated 02.09.2016, bears no weight as I am not able to afford a lawyer to defend me. My response was that Vodacom offer a help line to allow me to pay this amount in parts.<br />If not, I can only settle amounts every month that is affordable to me, regardless of the warning letters issued to me.<br /> <br />I have been a Cell C customer for the past few years and have experienced very little anxiety and frustration with them. Their customer service staff are friendly, helpful and speak in a polite manner.<br />Vodacom staff is arrogant, curt and completely system-driven.</p> <p> </p> <p>This morning I discovered that the full amount was taken from my account by Vodaphonies, without consulting with me. I am irate! I am a working mother and the fact that a company can crucify one in a quick transaction is appalling and utterly disgusting. I need my entire family and circle of friends and the public out there to know how money hungry they are are to cancel their 36 month contracts with them as soon as possible.</p>