KV
Kobus V
1 reviews | Active since Sept 2024
21 Oct 2024, 15:43
Money hunger service provider with poor service
Truely shocking the lack of care for a customer Did a online upgrade on their(vodacoms) recommendation on 2nd October 2024 to date device is on back order as a 3rd party was used. Phone again on 21October Vodcaom online suggests to cancell and change deal so delivery can be done in this week agreed cancell laptop deal. 15min on phone using my purchased airtime sorry cant pick up any laptop deal available to you so now upgrade that was waited for over 20 days is cancelled and no ther option available but please continue to spend your hard earned money with us as Vodacom whislt we give no customer service feedback or any proper service a **** show to say the least
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Replies (2)
Vodacom's replyOfficial
22 Oct 2024, 09:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2024, 09:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KV
Kobus V's updateReviewer Update
24 Oct 2024, 06:06Dear Vodacom please note that this has been the extent of the contact your social media team has contacted me but no one ells the matter is still not resolved and its not day 24 of trying to process a simple upgrade one of the most basic of your services and yet this has taken 24days and counting to do. Not to mention the contant need to post tobhallo peter and facebook to get any form of response.
Every post on facebook has someone complaining about bad service something is going very bad im vodacom
Every post on facebook has someone complaining about bad service something is going very bad im vodacom
KV
Kobus V's update24 Oct 2024, 06:06
Reviewer Update
Dear Vodacom please note that this has been the extent of the contact your social media team has contacted me but no one ells the matter is still not resolved and its not day 24 of trying to process a simple upgrade one of the most basic of your services and yet this has taken 24days and counting to do. Not to mention the contant need to post tobhallo peter and facebook to get any form of response.
Every post on facebook has someone complaining about bad service something is going very bad im vodacom
Every post on facebook has someone complaining about bad service something is going very bad im vodacom