MONEY HEIST BY VODACOM

Item: Vodacom
Rating: 1
Author: Mark A

O Vodacom... You are abusing your powers over your customers. You say you are fixing YOUR companies mistakes, but actually you are secretly planning to ***** more money from innocent clients. I am shocked. I mhave been a Vodacom client foe more that 25 years and have never had such ******* service... I reviewed and complained about Vodacom in Feb here on Hello Peter and was "HELPED" with my query ( because I was annoyed) NOPE... the so called senior person who assisted me just added more onto my next account. Lucky I still have enough to cover my OTHER debit orders and not get a bad credit name because of the incompetency and theft by Vodacom.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Apr 2022, 20:31

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Apr 2022, 20:31

Official

Mark A's updateReviewer Update

12 Apr 2022, 08:33

Vodacom's reply:
11 Apr 2022, 16:52

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance Regards Consumer Website Team

This is unacceptable and nonsense. I could not answer the call as I was not available. Your response is we tried???? ****...
Phone 082135????? They don't care for customers as is their name. been on hold for 10 minutes while (it feels like she went to make coffee)...

Mark A's update12 Apr 2022, 08:33

Reviewer Update