cVdh
christiaan Van der hoven

1 reviews | Active since Oct 2021

05 Jan 2022, 11:14

Money greedy cellphone dealer

Received a call from vodacom stating there billing charges and plans are changing, i am happy with my current plan and cost, now the problem , they do not offer this package anymore suddenly after a year that i have had my contract and new charges will apply for n similar plan (which obviously will cost more how ironic for them) i asked if there is a plan that wil cost me less with less data and minutes as i don't need as many as i used to or as many as they are offering and i keep getting plan recommendations that cost more , the more i ask for a plan that's either the exact ammount i am paying now or less i keep getting offers that cost more, without my consent if vodacom takes a cent more than what i am paying now (contract bound by the way) i will take legal action against them , so either leave my package as is or if it's not available anymore offer me a package at lower cost with less data and minutes

0
Replies (1)
Vodacom
Vodacom's reply05 Jan 2022, 11:24
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team