Money Grabbers

Hello all,

Ok so this first all started when I tried to transfer the current contract from my Fathers name to mine.

I received multiple sms's saying that the transfer was completed and after every sms I went into the store in canal walk only to be told that the transfer is not actually complete. This happened over the span of about 3 weeks until finally the transfer was 'Complete'

So I go into the store now to finally to my upgrade which has been due for a year or so now and to my amazement they cannot do the upgrade because the transfer has not completed.......

I gave it one more shot and 2 days later I get an sms saying that the ticket has been closed. That's it, just an sms saying that the ticket has been closed.

To then log onto My Vodacom and see a bill of just over R900!! for a Uchoose 350!! I immediately go down to the store and ask why I am being charged so much! The answer was sorry our system is slow and I cannot access that right now, they will have to get back to me by Friday between 12:00 and 5:00pm... and this is now on Wednesday.

Friday 5;00pm comes and goes and still nothing... go down to the store for the lady to tell me 'o yes I was just about to phone you.' yea right! so she ensures me that the bill will not be that high. I try and do my upgrade while I'm there and bam, transfer is not complete...

So Saturday comes along and I decide to give it one more go. Yip you guessed it, the transfer is still not complete, So I say to the gentleman behind the counter that I want to cancel my contract. His response was to tell me that I have to phone their cancellations department to cancel my contract..

Now the canceling was nice and smooth and was the best thing about interacting with vodacom.. well to my knowledge because at the time of writing this review my contact should end at the end of the month, lets hope it really does.

Now on to the most disturbing aspect and the subject of this review. Not only did they deduct the R380 from my father in November but they then also deduct R874 from me in the same month!! They Charged me for October and November!!

Make no mistake that I intend to fight them on this!! thank goodness I work for a law firm!

Vodacom, your network might be good but you as a business are completely useless!!

You told another one of you customers that they cannot do a migration between the 1st and the 8th of the month! I mean come on!!!

So vodacom you can go die a very slow death.. One of the worst companies to interact with!! will I was on the phone with your cancellation department a gentleman in the MTN store hooked me up with a cheaper and better contract than you could have ever offered me!