Money first and customer experience last

My contract was due for an update in April already and I was constantly getting notifications telling me to upgrade by contract is due to renewal. I was advised to do my upgrade online as it is much more user friendly. The process began on the 11th of April in which the order was placed with a consultant and so I was under the impression everything was on its way. I was told in 5-7 working days I would receive my cellphone. After a week and a half I called to follow up and was told that my order has been placed on hold because the color of the device that I ordered was not in stock. But there was no notification or call to inform me of this. I then chose a color that they confirmed they had in stock. I then was told to wait another 5-7 days, a week later I called again to follow up and was informed that due to a change in contract I would only receive the phone after the 30th of April. Having attempted to wait as patiently has one possibly could, 4 days into May and after deciding I have no had enough I called for the very last time. Not to mention the fact that I was number 1 in the queue for 45 minutes in which a women answered the phone and after hearing my query simply started talking to her superior without informing she needed to refer to him and so I sat listening to neighboring consultants conversations and only to then be told she will place me in hold while she looks into the problem . After much wait on the phone and listening to that horrible temper tantrum activation telephone music. I was politely informed that all upgrade orders placed in April have been cancelled. My problem with Vodacom is: The lack of sufficient knowledge in their call agents and the clear indication through how they operate . If any customer is to miss a debit order for the month their communications are immediate and very detailed to inform us that they did not receive their money. But in this situation where many customers are inconvenienced by a cancellation of their orders , there is no proactive approach or customer focused mindset that thinks to inform their customers of such. In my experience this will be the last time I renew my contract with Vodacom and will encourage family and friends to seek alternative service providers. Vodacom's actions clearly tell us that is all about the money.