MONEY DRIVEN VODACOM
Vodacom wants to charge penalties on a contract which are not used. I need to cancel it, however due to premature cancellation they will charge penalties. My salary was cut by 50% on 4 May 2020. Surely they need to understand this situation????
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Replies (2)
Vodacom's replyOfficial
18 May 2020, 14:12 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 May 2020, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
19 May 2020, 19:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to below T&C's regarding cancellation process:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team
Best regards,
Vodacom's reply19 May 2020, 19:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly refer to below T&C's regarding cancellation process:
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions
Regards Consumer Website Team
Best regards,