LB
Layla B

1 reviews | Active since Oct 2017

07 Oct 2020, 09:09

Money does not fall from the sky

Yet again another mess up, **** i dont know why i just did not cancel this contract. So some lady called me 3 weeks ago to upgrade and told me ill get 125 airtime on number ***. But now to my surprise there is a charge of R130. 43 for 20gb promotional data admin fee that i did not agree to or ask for. She did not even mention it. All she said was there will be a R89 charge for the airtime. Vodacom you really think money grows on trees. I want it removed before my next debit or i will reverse the debit order. I want that call pulled and listened to as this is bull****. I will not pay for something that i was not discussed with. I need someone to call me today. And. You iu need to educate your staff members. Because you will always lose from their *********** behavior.

0
Replies (2)
Vodacom
Vodacom's reply07 Oct 2020, 09:24
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Layla B's update09 Oct 2020, 14:52
Reviewer Update
I am still waiting for someone to come back to me. 2 days layer. I want to know who is goingg to pay an admin fee thay i was not told about. Im not paying it. How about the girl who gave wrong information pays it from her salary. I need feedback