Money disappearing

Bought airtime on 26 July 2020. Never used my phone once. On 29 July 2020 there was a balance of R1.65. There are so many people complaining about their airtime also being taken. When l complain about being overcharged on my monthly bill....l am told that l will receive a credit. I never receive feedback when this credit is passed. They have control over our bank accounts and can deduct whatever pleases them. I am so done with *******ion in this country......