CR
Charles R

1 reviews | Active since Oct 2010

30 Apr 2023, 08:14

Money deducted without consent

Hi Vodacom

Regarding the money that was deducted from my account (note - not a Vodacom client or have any contracts), after months of calling you guys you refunded me my own money and when I asked to be refunded for my minutes and time i spent trying to sort it out you gave me like R100 or less.

You never called to discuss why you in the first place deducted money. What information the person had being able to purchase with my details or if i received my money and if i was happy with the refund?

You also dont reply on the ***** emails or get back to a person. But here i am posting to say that the amount was not close to the time spent calling and emailing you guys (easily 200 to 300 call minutes for your mistake).

Get back to me.

0
Replies (1)
Vodacom
Vodacom's reply30 Apr 2023, 11:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team