HS
Hermia S

1 reviews | Active since Apr 2013

09 Mar 2017, 08:41

Money deducted incorretly

<p>Vodacom is the most pathetic service provider. They ***** your money!</p> <p><br />This month was the first month that I have a Vodacom cell phone in my name. I transferred the account from my dad. They double deducted my account last night. My monthly premium is R485 (including insurance) and they deducted R1142.00. When I phoned last night the call centre indicated that they cannot see any of my details as the contract was still on my fathers name. Then I phoned this morning to find out that they have double deducted me and that they also charged a R150 for the contract swap which I paid in the Vodacom shop at Grove.</p> <p><br />Now the Call centre logged a query which will take 7 days. So I have to wait 7 days to get money back that was wrongly deducted. This process is ridiculous.</p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 09:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Mar 2017, 10:16
Official

Dear Client

We responded to you via email in order to best assist you.

Regards

Vodacom Consumer Website Team