1 reviews | Active since Apr 2013
Money deducted incorretly
<p>Vodacom is the most pathetic service provider. They ***** your money!</p> <p><br />This month was the first month that I have a Vodacom cell phone in my name. I transferred the account from my dad. They double deducted my account last night. My monthly premium is R485 (including insurance) and they deducted R1142.00. When I phoned last night the call centre indicated that they cannot see any of my details as the contract was still on my fathers name. Then I phoned this morning to find out that they have double deducted me and that they also charged a R150 for the contract swap which I paid in the Vodacom shop at Grove.</p> <p><br />Now the Call centre logged a query which will take 7 days. So I have to wait 7 days to get money back that was wrongly deducted. This process is ridiculous.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We responded to you via email in order to best assist you.
Regards
Vodacom Consumer Website Team
Dear Client
We responded to you via email in order to best assist you.
Regards
Vodacom Consumer Website Team
