1 reviews | Active since Aug 2010
Money deducted from my account WHY?
Called Vodcom about a sim contract that I did not realize that the consultant(Lungulo) manipulated me into taking out. I was upset that I had to pay a PREMATURE CANCELLATION Fee of R107.11. I was told that I could pay it at a Vodacom Shop which on the 29 April 2024 went to the Trade Route Vodacom Shop to pay the amount. All documents proof of payment, Premature Cancellation form and ID copy was emailed to *** on the 29 April, 30 April and the 1 May 2024. My complaint is that on the 22 May 2024 an amount of R107.11 was deducted from my account WHY?. I need someone to contact me and explain why was the same amount that I paid at the Vodacom Shop now deducted again. I want my money reversed back into my account and I am not going to any Vodacom Shop to have the amount reversed back , just like you deducted it from my account you will reverse it immediately. I am waiting for your explanation as to why did you deducted the money when payment was already made.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
