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postyvonne P

1 reviews | Active since Jul 2016

04 Dec 2018, 09:42

Money debited from my account, even though the contract has been stopped.

I have been with Vodacom for more than 10 years, I have been really happy with their service until recently.

My account has been suspended even though my account was paid each month. I went into the shop and they said that it will be unsuspended - it still has not been. I then canceled my account at the end of November - this was confirmed by the shop attendant in ****arney Mall JHB, yet another debit order for December has been taken off.

How can this be that they take my money without fail each month and yet, I receive NO service for this?

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Replies (3)
Vodacom
Vodacom's reply04 Dec 2018, 17:11
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
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postyvonne P's update07 Dec 2018, 09:56
Reviewer Update
Good day, Thank you for your message. Please, may I kindly ask that you call me at +49 ********** 6467. Regards Yvonne
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postyvonne P's update20 Dec 2018, 12:19
Reviewer Update
Hi, I have indicated that you need to please contact me, but there was no response. ?