HJ
Hennie J

1 reviews | Active since Dec 2017

15 Dec 2017, 08:24

Money Debited

I am furious. I was going through my bank account yesterday and in September Vodacom Billed me R64747.85. I phoned and apparently a credit note was put on the system. I am now R62000 in credit. This is not what I signed for and someone better pay my money back in to my bank account before there is going to be problems. How can someone Debit that amount from my bank and I own only Top up accounts and now I have to be happy with having my account in Credit. I want my money back into my bank account by the end of Today. This is ******* and I will cancel my lines. I have been a Vodacom Customer for 20 years.

0
Replies (2)
Vodacom
Vodacom's reply15 Dec 2017, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply28 Dec 2017, 15:25
Official

Dear Hennie

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,