Money Back Please!

<p>My contract ended on 9 November 2016, yet I am still being charged for my handset. Surely once the contract ended I should have only been charged for the voice and data plan? I went into a branch 2 weeks ago but the service consultant couldn't help and told me to call "accounts", which I did. I logged a call with the call centre agent and was told I would be contacted in 4 working days as the query had to go to "back office". I waited 4 working days. Nothing! NADA! No call. I then had to call the call centre again but the system was down and was promised to be called back. No surprise. I wasn't. I called again, they told me that my query was still in progress and if I don't hear anything I must call back and "escalate it". I then told her that is exactly what I was doing right then and there! </p> <p>Why, as a loyal customer, or any customer at all, should I chase after you. This is the worst customer service I have received from you Vodacom and I will probably just cancel and upgrade with MTN.</p> <p>Please give credit on my account or refund the amount that you are *****ing from me since my contract ended.</p>