Money Back!!

On the 20/03/2015 I sent an email to Elize to cancel this insurance and it was not cancelled, she didn't't respond nor forward the mail to someone who can as she clearly doesn't know what she is doing and only excels at being arrogant !! I got debited again for this insurance that has been *****ing from me, when they say I'm not covered. I called yesterday and spoke to a Sina who now wanted me to prove that I had cancelled this, which I did. she called me back saying will get my refund next month end!! what **** is that ?? she was going to get her manager to call me and its now 02:14 and I haven't even received a courtesy call from any of them. Clearly SERVICE is not what they know or their priority. I have never been so disrespected by any service provider like this, I wonder what is with these Vodacom \managers"that cant resolve issues or they are so BIG that they cant even follow up on queries? No wonder the staff is like that"