BH
Bashier H
1 reviews | Active since Aug 2015
01 Feb 2019, 10:38
Money also expires at vodacom
Vodacom has again changed rules on the expiry of airtime. Last year we could accumulate up to 5 or 6 months airtime. Now all of a sudden the aitime expires after 90 days. Can money really expire. I think it is unfair the they just forfeit R112.63 of my airtime by unilaterally introducing a 90 day rule
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Replies (3)
Vodacom's replyOfficial
01 Feb 2019, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2019, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BH
Bashier H's updateReviewer Update
01 Feb 2019, 14:00Vodacom unilaterally decided on this. Original contract was not like this. Cannot fight but it is not fair
BH
Bashier H's update01 Feb 2019, 14:00
Reviewer Update
Vodacom unilaterally decided on this. Original contract was not like this. Cannot fight but it is not fair
BH
Bashier H's updateReviewer Update
20 Feb 2019, 11:54Great news. I was refunded the amount forfeited. But Vodacom must address the 90 forfeit rule please
BH
Bashier H's update20 Feb 2019, 11:54
Reviewer Update
Great news. I was refunded the amount forfeited. But Vodacom must address the 90 forfeit rule please