Money
I am working overseas for the last two months and my account is debited my vodacom. They were unable to change the debit date. Two months ago my mom paid my account on cash, but it was not enough money. The assistant gave her the incorrect amount to pay. I had to go home for a family emergency. I went to the vodacom store and paid the difference. On the 15 they deducted the difference and installment. I phoned the call center and the person says it takes 7 days for the payment reversal. It past seven days a days and no payment.
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Replies (2)
Vodacom's replyOfficial
29 Oct 2018, 07:09Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2018, 07:09
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2018, 10:56Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We've been unable to reach you telephonically and therefore responded via email. We are more than willing to liaise via that channel.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We've been unable to reach you telephonically and therefore responded via email. We are more than willing to liaise via that channel.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2018, 10:56
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We've been unable to reach you telephonically and therefore responded via email. We are more than willing to liaise via that channel.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
We've been unable to reach you telephonically and therefore responded via email. We are more than willing to liaise via that channel.
Regards
Vodacom Consumer Website Team
Best regards,