1 reviews | Active since Sept 2016
Mondo / Vodacom Billing me for a contract that I was misled into as a prepaid promotion and no 5 GB data
<p>Mondo sales person told me that I will receive Vodacom 10 inch tab for free as part of a Vodacom promotion on prepaid. No contract. When I received my 1st bill from Vodacom I compained to Magrate (Vodacom customer care) reference number ********** 0. She said I need to lay a complaint with Mondo. I've laid a complaint a few weeks ago regarding being misled into signing up for a contract that I never wanted by Mondo sales person. Mondo then done an internal investigation and found that I was indeed misled by sales person and promised that they will cancel this contract and Iwill get my money back.... Guess what... I'm still being billed by VODACOM for the contract... Also I checked SIM card that Mondo say is a 5GB SIM but there is 0.00 data on it!!!!!!! I'm getting very frustrated with this *********, poor, piece of .... company!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Mondo sells contracts for Vodacom. I'm getting Vodacom bills. I want this contract cancelled as I never wanted it and was misled!
Mondo sells contracts for Vodacom. I'm getting Vodacom bills. I want this contract cancelled as I never wanted it and was misled!
