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Nosipho N

1 reviews | Active since Aug 2018

16 Apr 2019, 14:19

Mondo, Vodacom agent, misleading sales pitch

I have app**** for Telkom contract from this agency and was declined. After two days one of their consultant contacted saying Vodacom is offering me R169 30 GIGS contract without a route, I asked her that I have app**** with Vodacom and my application was declined. She said to me, I've been pre approved for this offer and she took all my personal details including my banking details and even confirm that sim card will be delivered at my workplace within five days, and debit order will go through on the 25th. She transferred my call to her Team Leader to confirm offer acceptance. I decided to contact Vodacom directly the following day they confirmed that there is a blank application that has been done my Mondo but it's incomplete. I have contacted Mondo one consultant said it is a system error which will be escalated for my sale to be concluded. I contacted them again the following day and I was told that my application was declined yet I was told that it is approved. Mondo has mislead me to get my banking details and I won't be surprised if I find that there is an unauthorised debit order going through my account as that consultant tried to sell me clientele policy as well. I'm very ****ed off and I don't understand how Vodacom associate themselves with people who know nothing about values and customer service.

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Replies (1)
Vodacom
Vodacom's reply16 Apr 2019, 16:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team