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1 reviews | Active since Jul 2011

05 Sept 2016, 15:00

Mondo Mobile - established trade partner of Vodacom Direct - Takes me on joy ride

<p>On Friday 2 Sept 2016 at 10H31 a woman from Mondo Mobile ( ********** ) called me representing Vodacom.</p> <p> </p> <p>She spoke to me for 22min and 58 seconds and promised to send me an email confirming that I would be getting FREE FROM VODACOM a wireless router no bigger than a cigarette box and that my data would be increased up to 5 Gigs for anytime use.</p> <p> </p> <p>She went on to say that this would be made available to me AT NO EXTRA COST and that it would run for the remainder of my already existing 24-month contract with Vodacom.</p> <p> </p> <p>Ha!</p> <p> </p> <p>She said she would email me proof of the offer and what was discussed.</p> <p> </p> <p>Ha!</p> <p> </p> <p>Once I got home I told my family about the call and they, like me, were very excited about the offer.</p> <p> </p> <p>Needless to say, I received no email and have no router or extra data.</p> <p> </p> <p>What a ****. Shame on you.</p> <p> </p> <p>Just goes to show, you can’t trust anything unless it’s in black and white!!</p> <p> </p> <p>I wonder what excuse Vodacom will come up with?</p> <p> </p> <p>They probably wont even bother responding !!</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team