DK
Dirk K

1 reviews | Active since Jan 2011

26 Jun 2017, 12:44

Mondo and migration

<p>On 20 June 2017 I received a call from Bianca, said she is phoning from Vodacom, and she offered me a migration from flexi-350 to 500 at R499. I asked if it included my handset montly fee and she confirmed. I received no e-mail or sms as promised. After phoning Vodacom customer care, I was told that the R499 didn't inlcude the hanset monthly fee. I called Vodacom again to cancel this migration as it was misleading. I was given a number to call Mondo to cancel the migration. The agent was very helpful and I received an sms to confirm the cancellation. My problem is that I have to go through all this hassle to cancel a misleading deal offered to me om behalf of Vodacom. I had to follow it up as it sounded to good to be true only to find out I was dealing with Mondo and not Vodacom. Vodacom made it my problem to fix. This is not Customer Service. I am very dissapointed.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Jun 2017, 12:47
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Jun 2017, 14:07
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team

Best regards,