SF
Sonel F

1 reviews | Active since Apr 2013

28 Mar 2017, 13:39

Monday Madness R99 deal Samsung J1Mini

<p> I phoned Vodacom yesterday in connection with this deal, to confirm they do have stock and every thing I did clearly mentioned the R99 contract (My colueges can confirm we sit in a open plan)........The lady confirmed they do have stock and I told her I will be seeing you later today at about 12.....Never did she once mentioned anything about a online deal only. I went today to get this deal, and when I got there they gave me the R129 deal and when I mentioned I want the R99 as advertised the gentleman said I cant do it in store only online? I wasted petrol money and my time to go out to Vodacom when this could have been explained to me when I phone them.......I now had to take the R129 contract because I need this phone Urgenty....</p>

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Replies (5)
Vodacom
Vodacom's reply28 Mar 2017, 13:52
Official


Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

SF
Sonel F's update29 Mar 2017, 07:31
Reviewer Update

I have very clearly asked for someone to phone me back Yesterday as my first premium will go off today or tommorrow.........this is a issue for me........ I am still waiting for a simple phonecall....

SF
Sonel F's update29 Mar 2017, 08:09
Reviewer Update

I have to say I am really dissapointed in the very bad expierience I have with Vodacom these last few months........Me and my hustband and my son is due for upgrade in July and September and if things dont change we will be forsed to change....

SF
Sonel F's update29 Mar 2017, 10:48
Reviewer Update

Not happy with this Company at this stage at all !!!!!! Even though I recieved a call from Lubabalo

Considering not Upgrading with Vodacom.....

Vodacom
Vodacom's reply31 Mar 2017, 08:08
Official

Dear Sonel,

Feedback has been provided.

Regards,

Cassandra