Mom without a cellphone

I did an online upgrade on my phone number. My husband saw a better deal (the account is in his name) when he went online and chat to the "bot" on site. He requested the upgrade that I ordered to be cancelled and be replaced by the Nokia 5.4 for both my and his numbers.

We have 3 contracts - the 3rd one wasn't mentioned in any conversation.

The next week he received the cellphones. He noted that my number wasn't upgraded his number was as well as the 3rd contract that wasn't mentioned anywhere. The original upgrade I did on my number was never cancelled and the phone also arrived but we sent it back without even receiving it.

He called Vodacom was instructed to send the phone back in order for the upgrade to take place. WHERE ON EARTH HAVE YOU EVER HEARD SUCH UTTER NONSENSE??????????

None the less the phone was collected by RAM couriers and taken back to Vodacom in JHB. Upon receiving the phone they cancelled the upgrade on his number.

Trying to explain the above to the people working at Vodacom is useless. They do not understand. The ones that do understand doesn't call back. It is a hopeless issue to try and resolve.

Last night my husband informed me that my phone must go back as it is the phone that must be upgraded. This is infuriating. My husband gave his old phone to our son. My husband is now using my old phone and I am stuck with absolutely no phone due to this mess Vodacom created.

We even got billed for al 3 upgrades even though it is a big unresolved mess. That they have no problem with.

I don't have any word left, I am defeated by this. I cannot believe the ignorance of this people.