DS
Davida S

1 reviews | Active since Aug 2011

10 Nov 2016, 14:21

Moeg van sukkel

<p>Ekt 1 September na nuwe foon ge'upgrade'. Ek moes sim swap doen. Daarna, as ek oproepe maak, wys my nommer 'unknown' of 'private' by die ander persoon. Ekt kliente wat ek moet bel, maar hulle antwoord nie, want niemand antwoord meer deesdae private nommers nie. Ek moet nou 'n ander foon doen om oproepe te maak, so ek moet met twee fone loop. Dis pateties. Ekt al R220 spandeer of dit reg te kry, maar nogsteeds nie. Dis nie my skuld daar is fout met die sim of vodacom nie, nou moet ek geld uitgee en die foon werk nogsteeds nie. Ek sal beslis met my volgende upgrade verander na ander vers******. Eks al vir baie jare by vodacom maar eks nou moeg gesukkel. Vodacom meng in met my brood en botter, ek moet maandeliks rekeninge betaal, maar kan nie besigheid doen nie, want ek moet sukkel met 'n foon wat as private uitbel</p>

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Replies (2)
Vodacom
Vodacom's reply10 Nov 2016, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply14 Nov 2016, 10:45
Official

Thank you for bringing this incident to our attention, please refer to our correspondence communicated per this instance.

Best regards

Elroy

Best regards,