Modem out of box failure ***

<p>I upgraded my data line and ordered my modem Huawei R216 in May. I received the modem but upon testing it did not work. I took it to Vodacom Clearwater for testing and they advised that the device was faulty. I phoned in on 06/06/16 to request the replacement and spoke to Nomfulla. On 08/06 I spoke to Itumeleng as it was not resolved. Since then I've spoken to Thabo on 10/06 and Mpho on 14/06. I am now tired of calling in and disgusted with this level of service. Please can we get this resolved immediately - call number 1- ********** 4870 - invoice K ********** </p>