1 reviews | Active since Feb 2013
MODEM COLLECTION
I am very disappointed with the level of service I received, I requested a collection for a modem that was delivered to me on the 1st of June, a request was done and RAM was suppose to collect the modem but they chose not to and instead they noted that I cancelled the collection of which it is not true.
I have been calling Vodacom since the 11 June up until today explaining that I didn't cancel the collection and they must ask RAM to come and collect but every time when I call I am been told that they will ask the collections department to do that.
I have called RAM as well and they said Vodacom has to request the collection again, but I am not getting any help every time when I ask that from Vodacom.
I have received my monthly statement from Vodacom and they have billed me for the modem that I have not opened and used that I requested collection for.
I need this modem to be collected ASAP as I wont pay for something that I have no use for.
The level of service from Vodacom is poor, and disappointing.
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team. Based on the feedback provided, our team assisted and arranged a collection as requested. Our team advised that the collection can take up to 7 working days to be actioned.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our after sales team. Based on the feedback provided, our team assisted and arranged a collection as requested. Our team advised that the collection can take up to 7 working days to be actioned.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
7 working days has passed and no one from Vodacom or RAM has contacted me about the collection.
This is what i was talking about the service at Vodacom is poor and disappointing.
7 working days has passed and no one from Vodacom or RAM has contacted me about the collection.
This is what i was talking about the service at Vodacom is poor and disappointing.