IL
Imtyaaz L

1 reviews | Active since May 2009

15 Sept 2015, 13:33

MOBILE WIFI UNIT R206-Z FRUSTRATES ME

Hi Vodacom.<br> This unit is absolutely useless. From day one it has been giving me issues. I made a number of calls and no one can sort this out. I eventually sent it in for repairs and received it back about two weeks ago. The issue persists. I cant do this with you guys any more. The unit was replaced with new one and the issue continues. The device connects for about ten seconds and then automatically resets. it does that all the time. Sometimes it works for a week but starts all over again. some times it says that the device cannot be found. I try connecting from my Iphone, Ipad, Samsung Galaxy and even laptop. Its now again three days that I cant use this unit. I want some answers to this. I don't expect to send this in for repairs again to wait for 6 weeks with out a device. I am paying for this and expect proper feedback and solutions. Please don't inconvenience me. I am a long standing client with you and would hate to have to leave because of something like this. Come on Vodacom, please make my day.

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Replies (1)
Vodacom
Vodacom's reply15 Sept 2015, 13:49
Official
Hello imtyAMG,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team