Mobile Upgrade?

<p>My wife went online to check when she was able to upgrade - a limited online offer was available and she completed her details on the Vodacom website - she was called shortly thereafter by Vodacom (Dumi) and advised that because she was one of the first 100 customers she was eligible for a upgrade which included an additional handset and watch. We were very excited as we have both been loyal Vodacom customers and you very seldom get anything for free? Nothing happened after this and when we tried to follow up were advised that the deal had been declined as incomplete as they were unable to contact my wife for collection. What a load of *******??? My wife has been a mobile and data customer with Vodacom for 12 years - how is it possible that they don't have our email adress etc??? THEN THE FUN STARTED!!!! We then tried to contact Vodacom - i think getting hold of the president would be easier - the customer services call centre were unable to help and advised us that the deal showed as incomplete. I then tried to get hokd of Vodacom via email - did you know that this is not possible??? I have since sent 25 call back requests over a period of 1 week and have yet to receive a response? I have asked for the Vodacom records where surely they must have left a message if they had tried to call my wife regarding the collection? NO RESPONSE - this "free stuff" deal was obviously given to someone else and i will go as far as to say probably a Vodacom employee!!!!! Now to top this off we are unable to upgrade the contract as Vodacom's system says that the contract is only available to 24 months!!! GREAT!!! And.......you still can;t get hold of anyone!!! This is just a heads up to those wanting to renew or take out mobile contracts - check the reviews given about your choice of service provider on websites and social media platforms before making a decision. We are exploring other options now as service should always be a priorty to a paying customer. Vodacom you need rethink your Customer Service strategy - it really doesn't wor****!! </p>