1 reviews | Active since Apr 2020
Mobile phone billing issues - iPhone
Good day
I have an account with vodacom with 2 numbers
Main number on flexi contract using with Samsung Android phone Then my second number using with an iphone
For my main number with Android, i can purchase on the play store and do inapp purchases with my airtime through mobile payment.
But for the 2nd number with iphone when i try to add my number for mobile payments, i get an error message.
"There may be a billing issue with your mobile account. Contact your provider or add a new payment method"
I tried by using an android phone for this number by changing the sim card for mobile payment but same error occurs.
Please provide a solution for this as i believe we can do mobile payment with vodacom on both platforms. Dont understand why my second number is failing to do so
Thank you
Best regards,
Best regards,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Best regards,
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Best regards,
Its been almost 1 month now
This is the last sms ive received on 4th Aug
No feedback since then
Dear Yongsuk Kim. With reference to ***, we are still awaiting feedback, from our Content Team, pertaining to your query. We sincerely apologise for the inconvenience caused. Kind Regards, Marius Swart, Vodacom Billing Team.
I dont understand...
My number, my other prepaid number, my father and my mothers number all work well without an issue. But why is this number in question ***) the only one giving such problem.. and why is it taking so long to resolve the issue?..
Its been almost 1 month now
This is the last sms ive received on 4th Aug
No feedback since then
Dear Yongsuk Kim. With reference to ***, we are still awaiting feedback, from our Content Team, pertaining to your query. We sincerely apologise for the inconvenience caused. Kind Regards, Marius Swart, Vodacom Billing Team.
I dont understand...
My number, my other prepaid number, my father and my mothers number all work well without an issue. But why is this number in question ***) the only one giving such problem.. and why is it taking so long to resolve the issue?..
