YK
Yongsuk K

1 reviews | Active since Apr 2020

11 Jul 2020, 00:57

Mobile phone billing issues - iPhone

Good day

I have an account with vodacom with 2 numbers

Main number on flexi contract using with Samsung Android phone Then my second number using with an iphone

For my main number with Android, i can purchase on the play store and do inapp purchases with my airtime through mobile payment.

But for the 2nd number with iphone when i try to add my number for mobile payments, i get an error message.

"There may be a billing issue with your mobile account. Contact your provider or add a new payment method"

I tried by using an android phone for this number by changing the sim card for mobile payment but same error occurs.

Please provide a solution for this as i believe we can do mobile payment with vodacom on both platforms. Dont understand why my second number is failing to do so

Thank you

0
Replies (3)
Vodacom
Vodacom's reply11 Jul 2020, 11:26
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Aug 2020, 09:15
Official
Dear Customer

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.

Best regards,

YK
Yongsuk K's update10 Aug 2020, 22:31
Reviewer Update
Please help
Its been almost 1 month now
This is the last sms ive received on 4th Aug
No feedback since then

Dear Yongsuk Kim. With reference to ***, we are still awaiting feedback, from our Content Team, pertaining to your query. We sincerely apologise for the inconvenience caused. Kind Regards, Marius Swart, Vodacom Billing Team.

I dont understand...
My number, my other prepaid number, my father and my mothers number all work well without an issue. But why is this number in question ***) the only one giving such problem.. and why is it taking so long to resolve the issue?..