PvdR
Pierre van der Riet
1 reviews | Active since Jan 2013
04 Jan 2020, 14:29
Mobile number porting uselessness
Had mobile number ported 4 times in less than 2 months and each time the Vodacom part of the port didn't go through. Vodacom says they only received the first request. This is now the 5th time, let's hope they get it done this time. They don't communicate with the customer and it takes a store visit every time which is unacceptable
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Jan 2020, 16:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2020, 16:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PvdR
Pierre van der Riet's updateReviewer Update
13 Jan 2020, 18:11So still no reply, the above message not-withstanding
PvdR
Pierre van der Riet's update13 Jan 2020, 18:11
Reviewer Update
So still no reply, the above message not-withstanding
Vodacom's replyOfficial
05 Feb 2020, 19:31Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Feb 2020, 19:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,