MS
Moegamat S
1 reviews | Active since Dec 2022
31 Jul 2025, 15:55
Mobile Brand - Dishonest & Extreme Poor Service
The Vodacom network and services have gone to the gutter. I had five Vodacom contracts for more than fifteen years, or for as long as I can remember. Since November 2024, I have been complaining about the poor network in my area. To date, it remains unresolved, despite numerous follow-ups and putting in new service requests. Since May 2025, I have been trying to cancel two of my contracts, and through some gross dishonesty, they have stringed me along for three months. Today, after numerous calls, I eventually received confirmation that it was cancelled. I would not recommend Vodacom to anyone.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
01 Aug 2025, 08:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Aug 2025, 08:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
