MS
Moegamat S

1 reviews | Active since Dec 2022

31 Jul 2025, 15:55

Mobile Brand - Dishonest & Extreme Poor Service

The Vodacom network and services have gone to the gutter. I had five Vodacom contracts for more than fifteen years, or for as long as I can remember. Since November 2024, I have been complaining about the poor network in my area. To date, it remains unresolved, despite numerous follow-ups and putting in new service requests. Since May 2025, I have been trying to cancel two of my contracts, and through some gross dishonesty, they have stringed me along for three months. Today, after numerous calls, I eventually received confirmation that it was cancelled. I would not recommend Vodacom to anyone.

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Replies (1)
Vodacom
Vodacom's reply01 Aug 2025, 08:26
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team