MR
Mohlao R

1 reviews | Active since Dec 2023

14 Dec 2023, 08:41

Mnj Raleano

Good morning Mr Peter I was having a contract with Vodacom. I paid it for more than 4 years and after my two years period I went to their office so that they can council the contract. They gave me the phone numbers. I called them they said they will council it after seven days. After seven days it was not counciled. I went on paying it. If I don't pay they will put more money. I tried to call again for three times they keep on promising me that they will council. After I saw that they don't want to counsil. I then stop paying the contract. After some few months they stopped my numbers my phone was no more working I moved on and do the contract with telkom this year they started calling me again insisting that I owe them R1600. When I ask how because I was paying for only airtime and datas they don't want to know. I told them I have been paying the amount they told me to pay all the time.

0
Replies (3)
Vodacom
Vodacom's reply14 Dec 2023, 11:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

MR
Mohlao R's update14 Dec 2023, 15:16
Reviewer Update
I am now asking for confirmation letter that shows I m done paying them long time ago. I am also paying Lemogan when I am done they just send me the letter to show that I have done.
Vodacom
Vodacom's reply14 Dec 2023, 17:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that our records shows that the account was referred to MBD Attorney. Please contact the team directly on *** for assistance.  Regards,  Consumer Website Team

Best regards,