LP
Louanne P
1 reviews | Active since Nov 2014
25 Feb 2019, 13:46
MMS NOT WORKING
I have spoken to Vodacom a few times regarding my phone not being able to MMS.
The first time I was told that the "settings" would be sent to my phone. It was never done. Then I was told I don't have any airtime. I loaded airtime and still my when I want to send it, it keeps reading "FAILED"
I need someone to help me urgently, but customer care does not seem adequate.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Feb 2019, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Feb 2019, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Mar 2019, 14:18Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Mar 2019, 14:18
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Best regards,
LP
Louanne P's updateReviewer Update
06 Mar 2019, 14:40Thank you very much to Vodacom for resolving the problem I had with my MMS.
LP
Louanne P's update06 Mar 2019, 14:40
Reviewer Update
Thank you very much to Vodacom for resolving the problem I had with my MMS.