Mix up of price plans

<p>Hi. I recently went to jhb for 6 weeks and decided to upgrade my contract at vodacom festival mall. The guy that helped me was JOHN. While doing the contract upgrade I told him that I would like to have this contract on a uchoose flexi 200 which is a top up and costs 399 all in all with the iPhone se. He said he can give it to me on that price plan no problem. He then makes a mistake with the colour of the phone. I took a charcoal grey and he put in gold in the system so at the end they could not process the contract. They had to edit it. With out me knowing they change the price plan to a uchoose smart m which is much more than the original amount agreed on. When I went back to the store after one debit and told them about this they said they will sort it out and stuff. Its been another month and I'm being billed again now extra. I have the original contract stating that I supposed to be on a uchoose 200. The service in store was good but the guy that helped me seemed very unprofessional it seemed like he just started working there and was not trained properly. I have another contract and is dealing with vodacom for a while and I haven't had any bad experiences. Up until today there has been no message or phone call from them. He did speak to his manager and I was told that I will get sorted out. Its people like this that give a good network a bad name.</p>