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Peter B

1 reviews | Active since Sept 2017

26 Sept 2017, 10:01

Mix signals

Since the day I activate my phone I did not have a network signal at my home only. Its now almost fourteen days since I have reported the problem with no success. I had numerous calls where they first tried unsuccessfully to fix the problem over the phone. Been send to another department that has no return to me or even update me on anything regarding the network problem.

0
Replies (2)
Vodacom
Vodacom's reply26 Sept 2017, 11:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

PB
Peter B's update26 Sept 2017, 11:58
Reviewer Update
I received a call Vodacom. Not so sure however whether is was because of my earlier calls to the customer Centre or my compliant on HelloPETER. Problem not resolve yet but receives attention. Turn around time and consultants that is not fami**** and on the same length with protocols in Vodacom is the biggest challenge.