Mistreated Customer

<p>Vodacom must have a policy of employing the most miserable, demotivated employees around this time of the year while all their managers sip drinks on the beach - thats the only conclusion I can make to explain the experience I had. Apparently I chose the wrong package (which I didnt) when doing an online upgrade. Now I'm stuck with this problem for the next 30 days until I can change.</p> <p>My experience was, my call to 082111 was answered with zombie-like enthusiasm and the lady's response was to make my problem another colleauge's by transfering me because "her system is broken." The lady manning the calls at 1959 was even more zombie-like in her greeting and general attitude. Her answer to my query was unacceptable and when I asked (assertively) for a supervisor she put me on hold indefintely - hoping that I would eventually drop the call, which I inevitably did. Now, as a former employee and customer service manager I know that this behaviour constitutes gross neglegence - your HR dept will confirm this.</p> <p>I've been with Vodacom since 1999. I've been a (I hope) valuable customer in terms of the billls I run up each month. I am now ready to leave - I can understand if my problem can not be solved on a Saturday afternoon on New Year's eve. What I can not accept is the attitude of your entry level employees towards customers. Keep sipping those drinks managers.....</p>