Mistakes vodacom makes cannot be correct Client must just accept and pay

I was in arrears with Vodacom i phined in asked for arrears too be remived so that i can upgrade. The lady ar call centre said that I can upgrade in 48hrs. But too my disgust she upgraded hybrid too hybrid. Now I need too pay for stuff i didnt reveive realky vodacom I am disgusted your staff dont know what they doing. Now I just get told they cant fix it no ways just correct it. Vodacom is so unprofessional and really no care for there ckients the noise at call centre its like one big oarty laughing and shouting personal conversations goig on Thats why they make the massive mistakes. Someone needs too take responsibility and my account my be set right I did not upgrade.