Mistake by Vodacom resulting in me not able to take out new contract

Item: Vodacom
Rating: 2
Author: Johann P

For the first time in more than 20 years my Vodacom account was arrears due to a wrong debit and credit passed on my account. This happened due to a contract being cancelled because Vodacom 4U did not have stock of the device I took out the contract for. Now I am refused a new contract due to my credit record. Wow Vodacom, once in twenty years and that due to a mistake on your side. Maybe my business and the company where I am a senior manager's business is not that important to you.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

27 Nov 2018, 08:18

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply27 Nov 2018, 08:18

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

07 Dec 2018, 19:18

Dear Johann,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Vodacom's reply07 Dec 2018, 19:18