Mistake by Vodacom leads to no phones for 10 month

funds allocated to wrong account led to cancellation of phones. 10 month problem has lead to an excessive phone bill. of which vodacom want us to pay although the sim cards have been terminated. Once taken over from Nashua Mobile caller ids where taken off. And then phones terminated for a month. Once reinstated. The contracts had no call limit. and there was no data alocated to the numbers. We have sent vodacom email after email and spend countless hours on the phone to call centers with people who DO NOT HELP. Instead all it is.. is bad manners and rudeness. aswell as incompetence. We pay for a service. and for a contract. Vodacom has not adhered to the terms of the contract that we agreed upon. as such we will not be paying vodacom for their mistake. Vodacom is now pending legal action against us for no payment. THIS IS TOTALLY UNACCEPTABLE. We have offered to pay the amounts for the original contracts. but we will not pay for unauthorised billing.